Returns & Exchanges

We want you to be completely satisfied with your Jorvik tricycle. If your purchase isn't quite right, you can return your order within 14 days of delivery provided it is in its original, unassembled condition.

1

Contact Support

Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Carefully disassemble the tricycle and pack it securely in its original box, ensuring all components and manuals are included to prevent transit damage.

3

Arrange Collection

Once your return is approved, we will coordinate a specialized courier service to collect the large parcel from your address at a scheduled time.

4

Inspection & Refund

After our technicians inspect the returned tricycle for quality assurance, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing